At SameDaySupply.com, we are committed to putting you, the customer, first. To honor that commitment, we offer free shipping for all contiguous U.S. orders over $50. Your customer experience is our top priority, and we value repeat business from loyal customers. Please let us know if there is anything we can do to help you!
Shipping Information
In most cases, our in-stock items will typically ship the same day for all orders received by 5:00 pm Eastern Standard Time, with free shipping on any orders over $50 for all Contiguous US orders.
Freight (LTL) Equipment Orders
The following policies apply to oversized products shipped via Less-Than-Truckload (LTL) freight, including but not limited to condensers, furnaces, air handlers, evaporator coils, packaged units, water heaters, and other large HVAC equipment. Due to their size, handling times and availability may differ.
Customers are responsible for verifying equipment compatibility and sizing prior to placing an order. If you are unsure whether a product is appropriate for your application, please contact us before ordering.
Freight Delivery
Freight shipments are delivered via standard curbside service. Inside delivery, installation, unpacking, debris removal, and equipment placement are not included.
Lift gate service may be available for an additional charge depending on your location and carrier availability.
Customers are responsible for scheduling delivery with the freight carrier, being available to receive the shipment, and arranging adequate assistance to safely unload the equipment.
Customers are responsible for verifying that the delivery location is accessible by a standard freight truck. Additional carrier charges for limited-access locations, re-delivery, storage, or special delivery requirements are the responsibility of the customer.
We strongly recommend waiting until your equipment has been delivered and thoroughly inspected before scheduling installation.
Inspecting Your Freight Shipment
Please inspect your shipment carefully before signing the carrier's delivery receipt.
Verify that:
- You received the correct equipment.
- All items are present.
- There is no visible damage to the packaging or product.
If the driver does not allow adequate inspection time, write "Subject to Inspection" on the delivery receipt before signing.
If your shipment arrives with significant visible damage, we recommend refusing delivery to help expedite the replacement process.
Visible damage, shortages, or incorrect equipment must be reported within 2 business days of delivery and include photographs of both the product and packaging.
Concealed damage must also be reported within 2 business days of delivery. All original packaging must be retained for carrier inspection purposes. Failure to retain the original packaging may result in denial of the freight claim.
Missing items must be reported within 24 hours of delivery.
Returns - Please Read Before Sending Items Back
Before returning the product, please contact our Customer Service team for the proper return authorization process. We can be reached by phone at 888-787-7284 or by email at Support@SameDaySupply.com. Please be sure to include your name and original order number with the return.
Please inspect your order promptly upon receipt to ensure you received the correct product ordered and that it is free from damage. Deliveries refused for reasons other than shipping damage will be handled the same as a return.
Hassle Free Returns
We offer up to 90 days to return new, unused, uninstalled, undamaged, unmodified items to us with no restocking fee. If the return is due to an error on our part, we will send the correct item at no additional cost and cover the return shipping if we have been notified within 90 days of the original order date.
Inspect all orders promptly upon receipt to be sure you received the product ordered and that it is free of damage.
If you receive a damaged item, we will happily replace it at no charge if you notify our Customer Service team within 14 days of delivery. Claims made after 14 days of delivery may not be eligible for credit.
For returns where no error was made on our part, and items arrived undamaged, we will issue a refund minus the shipping cost. To qualify, the returned item must be new, unused, uninstalled, undamaged, unmodified, and in original packaging, including manuals and accessories. The customer is responsible for return shipping costs.
Return Address:
Product Returns Department
SameDaySupply.com
2825 Henkle Dr.
Lebanon, OH 45036
Freight Equipment Returns
Freight equipment may be returned within 30 days of delivery with an approved Return Merchandise Authorization (RMA).
Approved freight equipment returns will be provided with the appropriate return instructions and return address during the RMA process. Freight equipment should not be returned without an approved RMA.
All returned freight equipment will be inspected upon receipt to verify eligibility and condition prior to issuing a refund.
To qualify for return, equipment must:
- Be unused and uninstalled.
- Be in original, resalable condition.
- Include the original packaging, including the skid, all serial tags, manuals, accessories, and all included components.
- Show no signs of installation, operation, energization, modification, or damage.
Customers are responsible for all return freight charges unless the return is the result of our error.
Orders that originally qualified for free freight may have the actual outbound freight cost deducted from the refund.
Some freight equipment returns may be subject to manufacturer or supplier restocking fees. If applicable, any restocking fees will be disclosed during the Return Merchandise Authorization (RMA) process and deducted from the final refund.
The following items are considered final sale and are not eligible for return unless they were shipped in error: Scratch & Dent products, clearance or closeout merchandise, built-to-order or custom products, discontinued products, and certain manufacturer-direct items.
Freight equipment returned damaged, installed, modified, missing original packaging or serial tags, or otherwise not in resalable condition may be refused upon receipt and returned to the customer at the customer's expense. If SameDaySupply.com accepts the equipment for inspection, we reserve the right to determine its eligibility for return. Equipment that does not meet the return requirements may be returned to the customer at the customer's expense or disposed of without compensation or refund.
Customers are responsible for responding to carrier scheduling attempts and being available for delivery. Orders returned because delivery could not be completed, appointments were missed, or delivery was refused for reasons unrelated to verified shipping damage will be treated as a standard return and may be subject to return freight charges, original outbound shipping charges, applicable restocking fees, and any other carrier-related charges incurred.
SameDaySupply.com reserves the sole right to determine whether returned merchandise meets the requirements of this return policy.
Please track any return shipment. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed credit, partial credit, or refusal of credit.
Once we receive your return, we will inspect it within 7 business days and notify you via email of the appropriate refund amount. SameDaySupply.com reserves the sole right to determine the refund amount based on the item's condition. If you do not contact us within 3 days of our email, you agree to accept the refund amount that we offer. If you disagree with the refund offered, you may notify us within 3 days to request that the item(s) be returned to you for an additional shipping fee.
Once the appropriate refund amount is determined, our customer service team will process the refund back to your original method of payment within 7 business days. Please note that your credit card company may not post the credit to your account for an additional 2-10 business days.
If you have any questions about our shipping or return policy, don't hesitate to contact us.
Free Shipping on Orders Over $50
