To manage your subscription online, you'll need a customer account. If you haven't already created one, you can register using the same email address used to place your recurring order. Once logged in, you'll be able to view and manage your subscription details.

Yes. Creating an account allows you to update payment methods, modify delivery schedules, skip shipments, change air filter subscription selections, and cancel recurring orders directly from your account dashboard.

Log into your account and navigate to your subscription details. From there, you can update your payment information and follow the prompts to securely save your new payment method.

If we are unable to process your recurring order due to an expired payment method, insufficient funds, or another payment issue, our system will automatically attempt to process the payment up to three times.

We'll also notify you using the email address associated with your account so you can review and update your payment information if needed.

To avoid delays in future shipments, please log into your account and update your payment method as soon as possible. If you need assistance, our customer service team is happy to help.

Yes. You can modify your delivery frequency, next order date, quantity, shipping address, payment information, and product selections through your subscription management portal.

Yes. You can cancel your subscription at any time. Please note that if an order has already been processed, canceling your subscription will stop future orders but will not cancel an order that has already been submitted.

No. There are no cancellation fees associated with our auto delivery program.

If your recurring order has already been processed and shipped, canceling your subscription will prevent future orders but will not stop the order that has already been submitted.

If you no longer need the shipment, you may refuse delivery or contact our customer service team to discuss return options. Customers are responsible for return shipping costs in accordance with our return policy.

No. Subscription pricing is subject to change over time. However, you'll continue to receive your recurring order discount, and we'll notify you before your next scheduled order if pricing changes occur.

Yes. We send a reminder email before your next recurring order is processed, giving you time to review your shipment, update your delivery schedule, make product changes, update payment information, or cancel future deliveries if needed.

No. Recurring orders and subscriptions must be created directly by the customer through our website.

This includes furnace filters, water panels, humidifier filters, dehumidifier filters, refrigerator water filters, and other products eligible for recurring delivery.

Ordering your subscription and creating an account online ensures you can access and manage your account, update payment information, modify delivery schedules, make product changes, and cancel future deliveries as needed.

A recurring order automatically ships replacement HVAC filters on a schedule you choose, helping you stay on top of routine maintenance while ensuring you always have a clean filter when you need one.

Customers receive 10% off their first recurring order and 5% off future scheduled deliveries.

While we work hard to maintain inventory on subscription items, occasional stock shortages can occur.

If an item in your recurring order is temporarily unavailable, our team may contact you regarding available options, which could include delaying shipment until inventory is replenished or discussing alternative solutions when appropriate.

If you have questions about an out-of-stock subscription item, please contact our customer service team for assistance.

We recommend verifying your filter's part number whenever possible. While many filters are marketed using nominal sizes, actual dimensions can vary between manufacturers. Using the part number from your current filter or HVAC equipment helps ensure you receive the correct replacement filter.